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My Crisis Gear complaints

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710 Century Parkway
Allen, TX 75013 | Get Directions

(800) 370-8660

http://www.mycrisisgear.com

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Total Amount in Dispute:
$1,524.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

7 complaints against My Crisis Gear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
7	Unanswered

7 complaints against My Crisis Gear

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9/14/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

8/21/2023

My husband ordered something from this website it was a one time purchase. They have been taking out $39.97 from our checking account for over 2 years every month. We try to stop it by block on card and they change up their name a little bit. Total is over $1000.00 now and I need some how to stop it. We have emailed the company never any response. Resolution Sought I would like 2 things : stop taking my money and refund me the money they have been taking for over 2 years.

6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/6/2023

I ordered a Wolf Pack case for my carry firearm in mid December 2022. I gave them 4 weeks for a delivery which never happened. I sent two emails on their website, one week apart. NO Response. I started calling there list website phone number morning and afternoon for two weeks and never made contact with a person. I sent a letter to both the Allen and Austin addresses. Both letters returned with No Delivery. The cost of the item was not great or the problem. It's the Principle of the Business operating a SCAM. Resolution Sought I would like to get the item or a refund. Most of All I want there business REMOVED from the Website since they are Really NOT in Operation. Thanks

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