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My Fortiva complaints

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PO Box 105555
Atlanta, GA 30348-5555 | Get Directions

(800) 245-7741

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Total Amount in Dispute:
$600.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against My Fortiva closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against My Fortiva

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5/28/2024

RESPONSE: Complaint was not answered Amount in Dispute: $600.00 Amount Settled: $0.00

Customer Complaint

5/2/2024

They are charging me late fees several times a month saying the payment doesn't go through on auto pay. Yet I go in the minute they call me and text me and email me daily and push the payment through with no problem. I can provide bank statements that show my bank balance was more than enough to cover the auto pay yet they say it was declined for insufficient funds and I go right in and pay it. It's on auto pay as I've had 5 surgeries and am scheduled for 2 more and the last thing on my mind is remember due dates. They have several recorded conversations of telling me they've reversed the late fees and yet not one time in the last year have they reflected on my account as they haven't been reversed. I go online to their site to attempt to make payments and it says 404 error page not found so I can't make a payment online and have to wait for them to call the day after my payment is due and make it via phone after they e charged me late fees several times and never reverse all the ones they have said they would. Resolution Sought Them to go back and reverse all the late fees for the last 12 months that are unwarranted as I've told them it has to be their system since my bank balance is always positive. I don't want to pay off the card with all the late fees they keep charging and promised to reverse. Fix their website as it says it's not found and fix their auto pay feature. Reverse the late fees and give me a true accurate balance so I can pay off my card and close it with them. This is the only card I have issues with

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