My Key Guy complaints

8/23/25 they came to cut me a new key or replace the ignition cylinder. They quoted me $285, but when they arrived, he stated he needed to replace the cylinder and cut a new key and that it would cost was $500. I told him I didn't have that much and they would do it for $300. He replaced the cylinder and made the key, but the key was difficult to put into the ignition. I went on one drive and the next time I went to start my truck it would not start. I called the tech the next day and he said he would have to charge me another $300. I called another tech to come fix it and they stated that my key guy broke a piece of the cylinder, causing damage to my vehicle. Resolution Sought Refund of $300

Read More

I had made attempts to reach a Supervisor at the phone number listed on the receipt as well. Each call resulted in a hang up. The technician that attempted to repair my ignition cylinder was named Anthony. His personal cell phone number is: 951-977-6111. I am providing photos of the text conversation I had with Anthony on August 23 (the day of property damage) and August 24 (an attempt to have him return and correct the damages). I've included a photo of the logo on the side of the vehicle he drove to my residence.

Read More