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My Nails V complaints

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87-77 Parson Blvd.
Queens, NY 11432 | Get Directions

(347) 233-4321

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against My Nails V closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against My Nails V

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6/22/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: Amount Settled: $0.00

Customer Complaint

6/9/2023

I was on line to be served to do manicure. She told her boss not do it. I feel discriminate by her staff. I'm weekly customer every week for more than 2 years. I feel embarrassed at front public. Resolution Sought I want owner of this business follow the city law of discrimination of races also I request an apologizes and my refund back.

Company Response

6/9/2023

Dear Ms. Rocio, firstly I would like to thank you for taking the time to advise of your recent visit at V's nail shop. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, impose upon the service that we provide to our valued customers. I was disappointed to read of your experience during your day at my Nail shop. With an apology will regrettably not offer the outcome of your experience on this occasion. I do extend with all sincerity. I certainly empathize regarding the points you mention in your complaint. Especially the poor service you received from one of my staff. Please accept my apologies and just know that we've had a meeting about your complaint with the said staff and such would never happen again. I do hope your continue to be a customer and forgive us for the bad experience. Also did reach out to be customer and she would be continuing service with us.

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