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My Pets Unlimited complaints

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8 The Green
Dover, DE 19901 | Get Directions

https://petsunlimitedofficial....

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against My Pets Unlimited closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against My Pets Unlimited

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11/2/2021

RESPONSE: Complaint was not answered Amount in Dispute: $39.99 Amount Settled: $0.00

Customer Complaint

10/7/2021

Hello, I placed an order online on August 7th,2021. About 3 weeks later I then contacted them via email @ support@petsunlimitedofficial.com only to be told the colors I had ordered for two pet beds were not in stock at the time. They explained that they only had the color white available. I stated that was ok. A few days later they contacted me now stating the gray color I originally wanted would now be available. As time went by I didn't receive a tracking number so I became concerned and reached out to support team again. I was told due to covid and the safety of their team there would be a delay. Now two months later, by this time I have already went to my local Walmart and purchased new beds for my cats. I have sent several messages inquiring about my order and asking for a refund due to the extended wait and poor customer service . As of today I not not received any response. I had to start a dispute for this charge with my credit card. I am waiting for there decision on that as well. This company is a rip off and I feel I have been scammed. Resolution Sought I would like them to send me a written document for an official refund for the items not received.

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