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MyAdvice complaints

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1850 West Ashton Blvd, Suite 500
Lehi, UT 84043 | Get Directions

(435) 575-7470

https://myadvice.com/

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Total Amount in Dispute:
$820.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against MyAdvice closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against MyAdvice

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10/8/2023

RESPONSE: Complaint was not answered Amount in Dispute: $819.88 Amount Settled: $0.00

Customer Complaint

9/12/2023

I signed up for my advice in March. I did two months with them and then asked to cancel my subscription 5/16/23. I sent an email to the company. They did not provide me anything that they said. I have received no new clients from them. The website I'm being charged for is not up and no one from their company not even the person assigned to me has tried to reach out and make things right. I canceled the charges to my credit card because I don't want to pay for something I'm not receiving. Even when I tried to get ahold of my contact they don't reply to me. The person who brought me on board has left the Company. now they are sending me bills and trying to pass me onto collections. Resolution Sought I would like the business to take away the bills after May and to let me out of my contract because they are not providing me what they promised me. I

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