Complaints for N A I E S E in West Hollywood , CA

8721 Santa Monica Blvd #945
West Hollywood , CA 90069 | Get Directions

(800) 693-6054

http://www.naiesecorp.50megs.c...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

The one complaint alleges paying $197.50 of a $395 fee for a pre-approved $4,000 loan but never received the promised loan.

The company responds to two complaints by stating that they do not guarantee loans, only the lender can do that and that the only guarantee of approval that they provide is for a debt elimination of unsecured bills without borrowing.

Complaint Closing Statistics

0 complaints against N A I E S E closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

N A I E S E complaints