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N & V Properties LLC complaints

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1101 East Parkway Drive
Russellville, AR 72802 | Get Directions

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against N & V Properties LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against N & V Properties LLC

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9/12/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/16/2022

We signed a lease about a year ago and the toilet was stopped up and would not work and we did not have hot water and we the roof leaked in the bedroom it was sagging and he wouldn't fix it. I kind of fixed the roof in the bedroom but I still have not got the toilet working. I can't do it and we still don't have no hot water because he don't want to replace a hot water tank or fix the commode and we can't take a shower without hot water and he's expect we've been trying to get him to fix it for a year and he won't do it. He wants to come around every time we get behind on our rent we always get caught up but our lease is almost up and then he gave us a 3-day eviction notice and he's still and he did not hand it to us personally he taped it on our door and didn't even knock on our door and I want I need to know what I can do to get this resolved. where I don't have to move right at this minute because I have nowhere to go I'm trying to find somewhere but my wife's on disability she's mentally handicapped and she only gets a check once a month and and he just he expects us just to up and move with a 3-day eviction notice and it says 8:10 or 8 9 okay we was home on 89 but he put the fifth or a fifth wheel camper and that's what it is it's a fifth wheel camper on Jackson Lane in Russellville Resolution Sought Would like for them to fix the problems that is here and a refund me my money on the refrigerator I had to buy because they said they would not buy it unless I talked to rent up and just to refund me on my time and stuff that it took me to get the ceiling back up in the bedroom and the time I've tried to get everything else fixed around here

Company Response

8/31/2022

The tenant only complained about sewer stopping up and I sent a plumber out and he pulled a blanket out of the sewer lines. The plumber fixed all the problems. The tenant destroyed the camper and were two months behind on rent when they got served the eviction notice. We are having to get rid of the camper from what they did to it. They completely destroyed the inside of the camper. The tenant never said anything about the refrigerator not working. We only found out from this letter you sent. The damage they caused to the campe is going to cost us far more money than $800 and they owe rent of $905 (including late fees).

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