Complaints for N W C Service Corp. in Orange, CA

622 North Eckhoff Street
Orange, CA 92868 | Get Directions

(800) 692-4767

http://www.nwcservice.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

A few complainants allege the company fails to honor it's product warranties, non-delivery of parts, or difficulty contacting company personnel for technical assistance. All complaints are unanswered. Companies that choose to give a written warranty on a consumer product must provide details and full disclosures of terms and conditions.The warranty information must be made available prior to the sale, to allow consumers time to review the terms before buying the product and compare the warranties of different sellers.

Complaint Closing Statistics

0 complaints against N W C Service Corp. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

N W C Service Corp. complaints