Complaints for Nadine West in San Antonio, TX

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

6 complaints against Nadine West

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3/6/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $270.70 Amount Settled: $0.00

Customer Complaint

2/27/2024

I had a mail order clothing subscription that was arriving monthly. In December my shipment had not arrived and on 12/20/2024 I received an email stating the shipment was delayed. I never received a notification that the shipment had arrived. Then on 12/25/2024 I was shocked to discover that I had been charged $270.70 for the shipment because I had not returned it. On 12/26/2024 I contacted Nadine west. At that time the informed me that the delivery had in fact been received and they asked me to follow up with usps. So on 12/27/2024 I was able to talk to my postman. We were able to locate the package in a large package mail box that I was not provided the key for. I then returned the package via their return label on 12/28/2024. They are also claiming that I kept one item. This is also inaccurate. I opened the package enough to remove the return label. I did not disrupt any of the packaging and it would have been clear to anyone processing this package, that the items were never removed, unpacked or disturbed in any way. I have been in contact with them for 2 months asking for a return. They have refused. I have asked for merchandise in return that I desire as a replacement with no communication. Follow up. I want a full refund. Resolution Sought Refund my money.

Company Response

2/28/2024

Good day! Upon checking, it shows that this concern was already endorsed to our billing team. We received the member's latest reply (February 27th) & our team will give the member an update ASAP. Thanks & have a great day!

Customer Rebuttal

3/1/2024

Their response to my complaint is to continue to send me shipments of clothing until I accept 270 dollars worth of replacement items. What I would prefer is a refund. The quality of their items is questionable. I have little to no control over what they send me as replacement.

Company Final Response

3/4/2024

Hi, Upon checking it shows that the member was partially charged because the package was returned late. We normally do not accept late returns, as items kept after the last allowed return date are considered sold. But since the package was still returned, our best options for the charged amount are either store credits or a special shipment. Store credits won't expire & she can use it once she decides to reactivate. If this doesn't work, we can send up to 2 special shipments to cover the charged amount. We recommend the member to send a Pinterest link or photos of her style/outfit preferences so we can make sure that the items will be kept. Thanks & have a lovely day!

3/3/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $483.03 Amount Settled: $0.00

Customer Complaint

2/16/2024

On 12/8/23 Nadine West stated that I did not return all clothing items that were mailed to me. That is incorrect. I returned all items to them. However, Nadine West charged me $286.19 for the "missing" items. When I asked them for a full refund, they refused to give me my money back. Instead, they refunded me 50 of the money and gave me credits for the 50. I have the email thread for proof. Today, I saw that they are, again, claiming that I did not return any items and they charged me twice. They charged me $98.43 on 2/12 and 98.41 on 2/15. Again, I did not keep any items, except for a necklace. I have a receipt from the Post Office showing the bag was sent back on 2/12. I also received my shipment a week late and the bag was ripped open, exposing the clothes in the bag. Resolution Sought I would like the business to refund me the total amount of "credits" not used and the whole amount of the two charges from February.

Company Response

2/18/2024

Good day, The customer is already corresponding with our customer service attempting to arrive at a resolution. We got her response and one of our Billing Specialists will get back to her shortly. For reference, she was charged $98.41 and $98.43 for Shipment #31 since items from the shipment were not returned within the allowable timeframe. The return date was February 9 but she was only able to mail them on February 12. When the return date passed, and the return label was still unscanned, the items were tagged as kept and she was charged. However, as a courtesy, we have already refunded her. Moreover, we have already coordinated with her regarding the missing items she was charged from Shipment #28. We negotiated to refund her 50 of the amount and add the other 50 as store credit which she accepted. The store credit was then used to pay for her kept items from other shipments. Store credits are non-refundable though and can only be used for future purchases. We are doing our best to coordinate with our customer and one of our specialists will get back to her. Thank you for your time!

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