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Nagast Footwear complaints

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1837 Hadrian Way
Lithonia, GA 30058 | Get Directions

https://nagastfootwear.com/

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Total Amount in Dispute:
$96.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Nagast Footwear closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Nagast Footwear

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4/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $95.92 Amount Settled: $0.00

Customer Complaint

3/31/2022

I ordered a pair of sneakers for Black History Month. March 10th I contacted them, letting them know it was not received. They replied the ones I ordered were out of stock and gave me a choice of replacement. When they sent info that it was shipped, the tracking number is a 30-digit number, with DHL. When I called DHL, their tracking numbers are 10-digit numbers. The owner's name is Tarik Edmonson. Resolution Sought I will like a full refund returned by a money order and an apology for having me waste all this time with back and forth correspondence

4/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/29/2022

I keep getting promotional text messages from this company. And they offer no way to unsubscribe. I never signed up to receive these text. Resolution Sought To have them stop texting me.

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