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Nail Tech complaints

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216 Commerce Circle
Bristol, PA 19007-3113 | Get Directions

(215) 826-9480

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Total Amount in Dispute:
$65.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nail Tech closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nail Tech

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9/13/2021

RESPONSE: Complaint was not answered Amount in Dispute: $65.00 Amount Settled: $0.00

Customer Complaint

8/18/2021

I went to this nail salon on 8/6/2021 I paid for two services one was for a pedicure and the other for a full set of pink and white for 55.00 + 5 for shape. All of my nails fell off within 6 days of getting them done. I called and explained the situation and stated they needed to be re done or I needed a refund for the fullset the extremely rude condescending man who works there laughed and said they weren't doing either of those things and it's not their problem. Resolution Sought After how I was treated I want a full refund. I have no desire to return there.

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