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Namco Pools LLC complaints

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30 Waterchase Drive
Rocky Hill, CT 06067 | Get Directions

(866) 762-3094

http://www.namcopool.com

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Total Amount in Dispute:
$320.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Namco Pools LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Namco Pools LLC

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8/30/2023

RESPONSE: Complaint was not answered Amount in Dispute: $319.81 Amount Settled: $0.00

Customer Complaint

8/4/2023

On July 9th night 2023 I purchased a 22-in sand filter for my above ground pool from Namco and Albany I paid $319.81 plus $38 for shipping to my house they mentioned that the order may take a little bit of time but that I should get it within three to four weeks it's been almost 4 weeks and I have not received anything so I called the Namco warehouse and the number is +1-860-590-97 02 and they said that the manager who took my order charged me for the filter but never actually placed the order and that is the reason why I did not receive a filter furthermore they had no 22-in sand filters in the warehouse and they have not had them for quite some time so the manager should never have sold me a 22 inch sand filter because they weren't available so it's been almost 4 weeks I've paid my money and basically they're saying I can just go get a refund however I've been waiting for weeks and I need a filter for my pool they did offer to sell me a 19 inch filter but I really need a 22-in filter it seems that they had no solution to my problem. Resolution Sought Seems that this is a very poorly managed business the whole issue started on July 9th they told me that they had a filter and I said I'll be right there and I would pay for it when I got to the store they said oh we don't have that filter anymore we sold it between when we talked to you just a little while ago and now I said okay could you order me one and then they did order it so I'd like a 22-in filter so that I can enjoy my pool for the rest of the summer. Maybe Namco can arrange to purchase

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