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Nate's Auto Repair complaints

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6680 Highway 7 North
Harrison, AR 72601 | Get Directions

(870) 204-2618

http://nates-auto-repair.busin...

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Total Amount in Dispute:
$948.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nate's Auto Repair closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nate's Auto Repair

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9/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $948.00 Amount Settled: $0.00

Customer Complaint

9/2/2021

Took my car to get clutch replaced he broke something after replacing my clutch in my transmission now he has broken my master cylinder and and now was wanting to charge me another $200 and I feel like I shouldn't have to pay for that because he's the one that broke it in the process of trying to bleed out my clutch he's also has had it for over 4 months and really making me mad because he keeps putting other cars in front of it before he would get to mine. Resolution Sought I would really not like to pay the $200 for the master cylinder he's had it for over 4 months I just want my car back.

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