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Nation Wide Auto Center complaints

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1104 North Montello Street
Brockton, MA 02301 | Get Directions

(508) 882-2941

http://www.nwautocenter.com

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Total Amount in Dispute:
$15,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nation Wide Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nation Wide Auto Center

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10/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $15,000.00 Amount Settled: $0.00

Customer Complaint

10/3/2022

They sold me a car for 15000 they told me he did the brakes and oil changes. I've only had my car for 2 months. The brakes in the front are no good router pads in front as well. I took the car to him plenty of time since I bought it now my car's shaking he want me to pay for the parts. my filter in my car was not the right filter for the car so my air and heat was giving out carbon monoxide, good thing I cought it my self. The oil was dirty. They also did the same thing when I brought my daughters car and have done this to several people I know. They keep giving false information and when come back to them about it they blow u off this is bad business something needs to done . Resolution Sought For someone to call them and let them know what they are doing isn't right. And to fix my car under the warranty it was under before they blew me off until my warranty ran out.

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