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National Car Care Center complaints

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550 North Golden Circle Suite A
Santa Ana, CA 92705 | Get Directions

(844) 279-6222

http://www.ncccinc.com

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Total Amount in Dispute:
$344.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against National Car Care Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against National Car Care Center

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6/9/2021

RESPONSE: Refusing to make an adjustment Amount in Dispute: $343.78 Amount Settled: $0.00

Customer Complaint

5/10/2021

I made a claim for claim for rental have not gotten a reply Resolution Sought To get my money for car i rented while mine was in the shop

Company Response

5/27/2021

Were sorry to here your concerns are not being addressed. I was unable to locate a policy with any of the information you have provided in this complaint. Please contact our customer service department so we can locate your account and address yours needs . Our customer service department # is 888-776-6234 . Michelle B

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