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National Credit Adjusters complaints

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327 West Forth Street
Hutchinson, KS 67504 | Get Directions

(866) 964-5259

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Total Amount in Dispute:
$547.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against National Credit Adjusters closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against National Credit Adjusters

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2/26/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $547.00 Amount Settled: $0.00

Customer Complaint

1/2/2025

I filed a dispute letter four times what Experian. and they still refuse to remove item. Resolution Sought I like to see item removed from credit report

Company Response

2/14/2025

This letter serves as confirmation of national credit adjusters receipt of your correspondence dated January16, 2025. NCA has reviewed your correspondence as well as her records. NCA is the owner of Mr. Selmon's Bank of Missouri s/b/m MABT Total Visa account (original account ID 4057310320206326) with a balance of $547.44. In order to validate Mr. Selmon's account, we have included with this response a copy of the original account documentation for review. A copy of this documentation has been sent to Mr. Selmon via mail on several occasions; However, our records indicate that it was last sent on 10/18/24. Additionally, our records indicate that the account was placed into a temporary fraudulent status on 12/1824, which prevented contact for 30 days. If Mr. Selmon has reason to believe that someone is using his information to open account in his name without his knowledge or consent, we suggest filing one of the following: a police report from his local police station, a fraud affidavit form, or an FTC identity theft report from www.identitytheft.gov. NCA sent out a letter acknowledging Mr. Selmon's fraud claim on 12/23/24. We've attached a copy of this letter for review. In order to resolve Mr. Selmon's concerns, we have placed the Bank of Missouri s/b/m MABT Total Visa account into a cease and desist status which effectively terminates further communications. The law limits how long you can be sued on a deb. Because of the age of Mr. Selmon's debt, we will not sue him for it. If he does not pay the debt, and NCA may continue to report it to the credit reporting agencies as unpaid for as long as the law permits this. This notice is required by law. California consumers; We collect and use personal information. See our privacy policy at www.ncaks.com/privacy-polucy-2/. NCA debt collection license number is 10589-99. I believe this information should bring this matter to a conclusion with our office. If you have any further questions or concerns, please feel free to contact NCA's Director of Operations, Bill Ellington. This communication is form a debt collector, attempting to collect a debt. Any information obtained will be used for that purpose.

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