Complaints for National Credit Group, Inc. in Los Angeles, CA

3550 Wilshire Blvd Suite 105-6
Los Angeles, CA 90010 | Get Directions

(213) 484-8071

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unfullfilled contracts, and inability to contact the company or obtain a refund. Complainants allege they paid the company large advance fees to clear negative entries from their credit reports, however, the company failed to remove the negative items as agreed. All complainants report they are unable to contact the company to request a refund.

The company responded in one case by providing the complainant with a telephone number to contact the company, however, the number was disconnected or no longer in service.

Complaint Closing Statistics

0 complaints against National Credit Group, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Credit Group, Inc. complaints