Complaints for National Fragrance, Inc. in Van Nuys, CA

15500 Erwin Street Suite 1001
Van Nuys, CA 91411 | Get Directions

(818) 781-8220

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege misrepresentation of the job offer and the company's tactics used to recruit sales peoples with promises of becoming management. Respondents state the employment offer is actually a sales position, selling imitation designer fragrances door to door on a commission only basis. One complainant said that while they made them sign independent contractor contracts they required them to report to work at a specific time, which is inconsistent with being an independent contractor. All complaints report not making the money promised and none received a management position.

Complaint Closing Statistics

0 complaints against National Fragrance, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Fragrance, Inc. complaints