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National Fuel Gas Distribution Corporation complaints

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6363 Main Street
Williamsville, NY 14221-5887 | Get Directions

(800) 365-3234

http://www.nationalfuelgas.com

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Total Amount in Dispute:
$188.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against National Fuel Gas Distribution Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against National Fuel Gas Distribution Corporation

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1/25/2022

RESPONSE: Complaint was not answered Amount in Dispute: $188.00 Amount Settled: $0.00

Customer Complaint

12/30/2021

I'd like to report that for over four months I have not got an accurate reading on my gas bill, after repeated calls to National Fuel Gas, speaking to the same employee trying to get an accurate reading and Bill, the employee that I spoke to several times refuses to give me accurate reading or Bill, this has been going on for 4 months can't believe I can't get the correct amount for my bill. Resolution Sought I would like them to read the meter every other month like they're supposed to not keep guesstimating unbelievable.

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