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National Grid complaints

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300 Erie Boulevard West
Syracuse, NY 13202-4250 | Get Directions

(800) 642-4272

http://www.nationalgrid.com

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Total Amount in Dispute:
$22,053.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

16 complaints against National Grid closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
16	Unanswered

16 complaints against National Grid

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6/9/2025

RESPONSE: Complaint was not answered Amount in Dispute: $681.00 Amount Settled: $0.00

Customer Complaint

6/9/2025

Paid national grid 6,000 to be up to date til may then get a bill for 681.00 , they put a new smart meter in that was supposed to lower my bill instead has tripled it Resolution Sought Lower the bill to what I was originally paying

4/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

3/28/2025

National grid is charging me. 600 dollars on my second bill Resolution Sought I want my energy cost to be way down

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