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National Health Enrollment Centers of America complaints

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40 SE 5th Street Suite #406
Boca Raton, FL 33432 | Get Directions

(800) 935-1657

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against National Health Enrollment Centers of America closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against National Health Enrollment Centers of America

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7/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

6/28/2023

I am receiving at least 5-7 calls per day from the national healthcare enrollment . I have spoken to one of them but was unhappy with the quote so I decided to decline the offer . The company people are calling me daily and I have asked them all to please take me off their calling list and when I ask they just hang up on me I'm sure they are not removing me from their data base . I've blocked so many numbers from these people and I do answer from time to time to make sure it's from the same people and it always is . I was told I can file a complaint with your organization. These people have even left voicemails which I found highly irregular Resolution Sought I would like them to take my number out of their data base and in the future when someone asks them to be removed they should do it right away

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