Complaints for National Home Retention Services Experts, LLC in Encino, CA

16161 Ventura Blvd., Suite C890
Encino, CA 91436 | Get Directions

(888) 483-8284

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious.

Complainants allege after paying from $1900-2000 up-front to the company for loan modification services, the company fails to provide any loan modification or mortgage relief services. Complainants also allege they are unable to reach the company for status updates or for refunds. Promised guarantees of obtaining loan modiifications or issuing a refund have gone unfulfilled.

Complaint Closing Statistics

0 complaints against National Home Retention Services Experts, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Home Retention Services Experts, LLC complaints