Complaints for National Homeowners Assistance Services in Lake Forest, CA

23600 El Toro Road Suite D361
Lake Forest, CA 92630 | Get Directions

(800) 893-1191

http://www.nationalhomeownersa...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege paying fees in advance for services, but one claimed that the company did not save their home as promised, and another customer stated that they said the payment was for their first mortgage payment and later for insurance. The company responds to complaints by stating that customers must request refunds in writing. In one case, the company provided a partial refund but the customer was dissatisfied citing that the company did not earn any portion of the fee. The company generally did not address the complainants' allegations.

Complaint Closing Statistics

0 complaints against National Homeowners Assistance Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Homeowners Assistance Services complaints