Complaints for National Improvement Center, Inc. in Newport Beach, CA

P.O. Box 16182
Newport Beach, CA 92659 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complainants allege a pattern of allegations relating to loan modification services, including, misrepresentation, unfullfied contracts and inability to obtain refunds. Customers complain that the company offered services with a money back guarantee, however loans are not modified as agreed, they are unable to obtain refunds, and some report the company is no longer in business.

The company responds to some complaints by denying responsibility for the complainant, stating that they did obtain a modification agreement on behalf of the client, or by advising that as of 9/21/2009 that they are no longer in business.

Complaint Closing Statistics

0 complaints against National Improvement Center, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Improvement Center, Inc. complaints