Complaints for National Media Group in Beverly Hills, CA

269 South Beverly Drive Suite 603
Beverly Hills, CA 90212 | Get Directions

(818) 385-1555

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege after sending the initial start-up fee, they receive nothing or are unsatisfied with having to pay additional monies to continue the program. Others allege instead of sending a check, the company rolls over monies earned towards the next month's printing fees, or fails to pay for returned game cards. Some customers allege difficulty contacting the company to check on the return status of their game cards. The phone number that is provided after customers pay the printing fee reaches a recording that does not give information or allow messages.The company responds to most complaints by issuing refunds.

Complaint Closing Statistics

0 complaints against National Media Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Media Group complaints