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National Resort Title LLC complaints

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1779 Newport Hwy
Sevierville, TN 37876 | Get Directions

(860) 264-5286

http://www.nationalresorttitle...

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Total Amount in Dispute:
$11,956.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against National Resort Title LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against National Resort Title LLC

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9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $6,075.97 Amount Settled: $0.00

Customer Complaint

8/18/2023

I won 2 bids on eBay for a timeshares from a seller with a user name Travel4you5. I called eBay to make sure that the customer was legit and that I was supposed to follow directions and contact them to purchase the item which is unusual for eBay. Usually you have to go through PayPal the representative at eBay told me that was correct but I had to contact them directly. They requested my personal email and had National Resort Title LLC, 1779 Newport Hwy, Sevierville TN 37876 , The title company sent me a contract and a credit card form, and I paid one with a credit card and one with a check. Then I could never get in contact with the seller or the title company. I called over 40 times but never a call back. When I would get a email back it would tell me another step in the process and it will take more time. Finally after 3 months I started to do more research and found out that multiple people are having the same problem. The website tugboat.com had a forum with many victims sharing information. Listed there was Sevier County sheriffs office who I contacted and found out this company has a file already and I was told over 50 people have been deceived and most of the time this company tries to wait it out and not pay them their money back. I filed multiple complaints one with the MO attorney general office and received a response from the company saying they already credited my credit card and that they were sending a check for the one I had written a check for. I did rec Resolution Sought Refund my money or give me what i bought

8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $2,494.00 Amount Settled: $0.00

Customer Complaint

7/6/2023

Purchased a Marriott time share from Travel 4 You on Ebay, who turned the closing over to National Title. I know that timeshare closings take 3-4 months. So after five months I got curious. Ebay will do nothing, nor did they care. Repeated efforts to contact Travel 4 You or National have gone unanswered Found this online. https://tugbbs.com/forums/threads/beware-of-national-resort-title.310039/ Resolution Sought refund

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