National Small Business Alliance complaints

Complaint Experience

N/A

BCA's Summary and Analysis:

Complainants allege deceptive marketing practices unauthorized account charges misrepresentation of offered benefits and costs and difficulty with cancellations refunds and credits. Most complainants allege the company misrepresents benefits or fails to disclose terms and conditions. Many businesses complain the company debits accounts long before their trial period expires and debit unauthorized amounts in excess of the $149 charge agreed to. Businesses also complain the company fails to provide a reliable means to implement cancellations claiming phone lines are not answered they are unable to reach live operators or mail boxes are always full. Many report extensive delays in receiving refunds or credits or that the company fails to issue a refund at all. ~~A number of complainants report deceptive marketing practices. Customers complain the company uses computer generated phone calls giving instructions to call to activate an $8000 credit line; however the offer is not as represented. Complainants allege the credit line is not an actual credit line. Instead the credit can only be used as partial payment of specific travel packages or for purchase of a computer. Significant cash down payments are also required but not disclosed at the time of the sale.~~The company responds to most complaints by advising complainants requesting refunds that their refund will be included in the "next run." Many businesses dispute that they received a refund and express dissatisfaction with the company's use of the term "next run " due to lack of specificity. In other cases the company disputes the complainant’s allegations offers apologies for unauthorized debits or instructs complainants to return benefit packages to obtain a refund. Allegations of deceptive marketing misrepresentation false advertising and unauthorized debits are generally not addressed.

Read More

Complaint Closing Statistics