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National Verifier complaints

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PO Box 7081
London, KY 40742 | Get Directions

(800) 234-9473

http://usac.org

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against National Verifier closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against National Verifier

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1/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/3/2023

National Verifier seems to be unwilling to verify me. I've sent them my id's for everything they ask for over and over again but I'm never approved. Sometimes I'm asked to initial and sign statements but I never hear back or hear from Qlink. Although I've sent my birth certificate at least 5 times they still tell me sometimes that they can't prove my birthdate. I've also sent in my SSA benefit letter, bank statements, proof of address, participation in SNAP and section 8 programs all multiple times. Now I have no telephone at all because of 4g in effect. I am beginning to believe this is deliberate on the part of NV though I don't know why. They have never told me why they wont approve me though they say they will contact me, but they don't. Resolution Sought Approve my application or tell me why not

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