Complaints for National Warranty Services, Inc. in Lake Forest, CA

22222 Anthony Drive
Lake Forest, CA 92630 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege dissatisfaction with customer service incomplete information disclosures and difficulty cancelling contracts. Customers report they are not provided a copy of the contract at the time of the transaction basing their purchase decision on the verbal presentation of the salesperson. Complainants report that vehicle coverage as well as cancellation and refund policies are not as explained. In addition most complainants allege the company subtracts a previously undisclosed cancellation fee from any refund amount issued.~~The company responds by generally denying the complainants allegations advising complainants to read their contract or by issuing refunds or partial refunds.

Complaint Closing Statistics

0 complaints against National Warranty Services, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

National Warranty Services, Inc. complaints