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Nationwide complaints

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1 Nationwide Plaza
Columbus, OH 43215-2226 | Get Directions

(877) 669-6877

https://www.nationwide.com/

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Total Amount in Dispute:
$30,030.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

3 complaints against Nationwide closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
0	Unanswered

3 complaints against Nationwide

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1/26/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $30,000.00 Amount Settled: $0.00

Customer Complaint

1/10/2023

I paid $25.00 to wash my Car in driver yourself in, Aspen Hill CITGO Car Wash located at 13615 Georgia Ave, Silver Spring, MD 20906 with no phone number contact information. I drove in between the machines and got stuck inside both back and from Garage doors snapped me in for almost an hour my car running to inhale carbon Monoxide. I called 911 to sanp doors open. I got sick of memory loss panic depression to be hospitalized. I am claiming $30,000.00 for my pain and suffering and lost wages. Owner refereed the accident to their Nationwide Insurance Company. They are dismissing neglecting to settle the case without sympathy. I need your help to mediate settlement with Nationwide Mutual Insurance Company, 1302 Concourse Dr., Suite 300, Linthicum, MD 21090. Phone: (443) 883-4515 They have the 911 rescue report that accident happened. Resolution Sought I need your help with mediation of settlement with Nationwide Mutual Insurance Company, 1302 Concourse Dr., Suite 300, Linthicum, MD 21090. Phone: (443) 883-4515. They cannot just not settled discriminately as if the accident is good punishment for me 75 years old citizen using their licensed business facility in Maryland

Company Response

1/13/2023

Our Customer Relations team will contact the complainant directly to acknowledge and address the concerns as originally shared with BCA. Please be aware that Nationwide will continue to work directly with the complainant and/or the complainant's legal representation during the course of our investigation. No updates or further communication will be sent to your organization regarding this complaint.

5/24/2022

RESPONSE: Complaint was not answered Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

4/6/2022

I've been with Nationwide since my dog was a puppy. Every year they raise rate a few dollars. I woke up to find that they raised my rate $30 so from $72 it went to $102! This is without any warning. Resolution Sought I would like them to raise their rate fairly but this is foul behavior since my dog is now 8 years old and they've taken my money for 8 years and now they basically are pushing me out and sounds like they'd want me to cancel because who can afford this!

Company Response

5/12/2022

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