Complaints for Nationwide Credit & Collections in Moreno Valley, CA

24888 Dracea Avenue
Moreno Valley, CA 92553 | Get Directions

(951) 781-4565

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege legal services are incomplete contain typeographical errors appear unprofessional contain incorrect information or documents are not filed with the courts. Some complainants allege they paid for the entire service and only received part of the service. Other complainants allege no services are received at all and calls to the company for additional questioning result in hang ups or uncooperative responses. Most complainants request refunds. ~~The company responds to some complaints by referring to the terms of the contract denying refunds continuing services or indicating that the customers are refusing to cooperate.

Complaint Closing Statistics

0 complaints against Nationwide Credit & Collections closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nationwide Credit & Collections complaints