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Nationwide Insurance complaints

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One Nationwide Plaza
Columbus, OH 43215 | Get Directions

(800) 421-1444

http://www.nationwide.com

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Total Amount in Dispute:
$79,126.00

Total Amount Settled:
$0.00

Complaint Experience

63%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

8 complaints against Nationwide Insurance closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
1	Refusing to make an adjustment
4	Refuse to adjust, relying on terms of agreement
1	Unanswered

8 complaints against Nationwide Insurance

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7/31/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $12,000.00 Amount Settled: $0.00

Customer Complaint

7/17/2023

They turned me down without a proper inspection. Resolution Sought Pay for my rubber roof repair, and damage to my bedroom ceiling that was damaged because of the leaking roof

Company Response

7/19/2023

Company states; Thank you for your letter dated 7/18/23 regarding the complaint Business Consumer Alliance received from Charlotte Ka. We appreciate that you have brought this matter to our attention. Our Customer Relations team will contact the complainant directly to acknowledge and address the concerns as originally shared with BCA. Please be aware that Nationwide will continue to work directly with the complainant and/or the complainant's legal representation during the course of our investigation. No updates or further communication will be sent to your organization regarding this complaint. Nationwide Insurance Company of America Customer Relations Coordinator 1-614-435-0273

2/23/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

2/9/2023

I filed a complaint last month agents Nationwide the did not like. Knowing the out come was not going to change. I receive a phone call from Nationwide to belittle me for filling a complaint. I did not know that this aloud to happen. He did not let talk or try to resolve the mater just belittle me and tell me I am wrong in filling a complaint. Resolution Sought I still fill was treated unfairly and unjust even more so now. I just wanted fair compensation. Not to belittle.

Company Response

2/10/2023

California Bus Consumer Alliance PO Box 970 315 N La Cadena Dr Colton, CA 92324-0814 February 10, 2023 Nationwide OCR Ref # 3523533 Dear California Bus Consumer Alliance: Thank you for your letter dated 02/09/2023 regarding the complaint Business Consumer Alliance received from Mr. Burrows. We appreciate that you have brought this matter to our attention. Our Customer Relations team will contact the complainant directly to acknowledge and address the concerns as originally shared with BCA. Please be aware that Nationwide will continue to work directly with the complainant and/or the complainant's legal representation during the course of our investigation. No updates or further communication will be sent to your organization regarding this complaint. Sincerely,

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