Complaints for Nationwide Mediation Service in Encino, CA

4924 Balboa Blvd., Suite 328
Encino, CA 91316 | Get Directions

(888) 440-0036

http://www.nwmediationservices...

9:00 AM - 6:00 PM Weekdays

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a pattern of serious allegations that the company misrepresented their affiliation with their mortgage company. Routinely customers complained of receiving telephone solicitations from the company claiming to be calling on behalf of their mortgage company and some were told that their loan modification was pre-approved. All customers said they paid advance fees and failed to receive any loan modification that the company was not affiliated with their lender and that the company routinely failed to contact them despite repeated requests.

Complaint Closing Statistics

0 complaints against Nationwide Mediation Service closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nationwide Mediation Service complaints