Complaints for Nationwide Mortgage Concepts II, LTD. in Rancho Mirage, CA

40380 Desert Creek Lane
Rancho Mirage, CA 92270 | Get Directions

(866) 880-8508

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Some complainants allege the certainty of loan approval was misrepresented by company personnel, or they experience delays in processing time for loan approval. Other customers complain they would not have paid for appraisals if there was a chance their loan would not be approved, and request refunds for the cost of the appraisals.

The company responds to complaints by providing explanations as to why loans were not approved, apologizing for delays in processing or miscommunications, or by offering loan services without charge to the complainant.

Complaint Closing Statistics

0 complaints against Nationwide Mortgage Concepts II, LTD. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nationwide Mortgage Concepts II, LTD. complaints