Complaints for Nationwide Tax Relief in Brentwood, CA

11611 San Vicente Blvd., Suite 500
Brentwood, CA 90049 | Get Directions

(888) 657-1775

http://www.nationwidetaxrelief...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants generally allege the services are not provided as represented. Specifically, complainants are told liens will be lifted, that they qualify for an Offer In Compromise, or that the company will eliminate a large portion of their tax debt. However, months after paying the fees and waiting for services, clients are told they either do not qualify for the Offer In Compromise or the company states they never told the customer that they could reduce their tax debt.

The company responds to some complaints by stating they have provided the services as contracted for and they will continue to provide the services for their client. In a few cases, the company issued refunds. In general, the company denies the complaint allegations and offers explanations of the services they have provided for certain customers.

Complaint Closing Statistics

0 complaints against Nationwide Tax Relief closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nationwide Tax Relief complaints