Complaints for Natural Health Pharmaceuticals in Santa Monica, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege the company continues to send products after canceling within the free trial period. Other complainants allege they are unable to reach the company to cancel shipments, or the company does not acknowledge cancellations. Some customers complain they refuse, or return shipments, but are unable to obtain a refund or credit from the company. In other cases, complainants report the product was ineffective, or they failed to receive anything from the company.

The company responds by generally agreeing to accept returned or unwanted merchandise, and by offering credits or refunds. In some cases the company contends that the customer requested additional shipments or kept the bottles longer than the 15 day period, however, in most cases refunds are issued.

Complaint Closing Statistics

0 complaints against Natural Health Pharmaceuticals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Natural Health Pharmaceuticals complaints