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Nawas International Travel complaints

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777 Post Road
Darien, CT 06820-4721 | Get Directions

(800) 221-4984

http://www.nawas.com

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Total Amount in Dispute:
$8,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Nawas International Travel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Nawas International Travel

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12/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,000.00 Amount Settled: $0.00

Customer Complaint

11/13/2023

Nawas Booked a trip for 40 plus persons for our church group to Israel and the war started, they refuse to refund the monies paid claiming the trip is postponed, and the only offer is to take another trip within a year or lose your money. I will do everything I can to legally put this company out of the travel business with the power of the Government. Resolution Sought My Money Back NOW

Company Response

11/28/2023

Thank you for the opportunity to reply to the complaint filed by Mr. Asche. 1. We were very surprised by his extreme and singular reaction to the situation in the Holy Land; as we have been very transparent with our terms and conditions as well as communicative with over a thousand customers affected throughout this difficult period. 2.. On February 17, 2023, Mr. Asche signed a contract with Nawas Travel agreeing to our terms and conditions . The pertinent information can be easily found here: https://www.nawas.com/terms-and-conditions/ 3. Mr. Asche has a full travel credit with Nawas for travel within 1 year of his original departure date and therefore will not lose any money if he chooses to take advantage of the generous credit offered to him. Thank you again for this opportunity to reply to Ms. Asche. Sincerely, Nawas International Travel

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