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N.E.A. Construction complaints

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144-09 243rd Street
Queens, NY 11422 | Get Directions

(718) 525-6700

https://nea.construction/

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Total Amount in Dispute:
$55,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against N.E.A. Construction closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against N.E.A. Construction

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7/18/2022

RESPONSE: Complaint was not answered Amount in Dispute: $55,000.00 Amount Settled: $0.00

Customer Complaint

6/22/2022

N.E.A. was contracted in November 2021 to do an addition to my house. They had promised full completion by March 2022. It is now close to the ending of June and my job is nowhere completed. On numerous occasions no one shows up and the excuses ranges from they have several other jobs that they need a couple days to get done or they waiting on materials or the electrician is too busy or the plumber is too busy or no reason at all. It's been over 2 months since I saw them. 2 weeks ago I spoke with Manny (the owner) who told me that he had an emergency and was in Greece and would be back in a few days and I should bear with him. The problem is, he's said similar things many times before and each time promising that my job would be completed in 2 weeks. This situation has cost me time, money, stress and embarrassment. I just want them to come and complete the job. Resolution Sought I want them to complete the job before the end of July. It's causing a lot of problems for me. They started out good but now are a disgrace

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