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Neal's Auto complaints

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900 South 4th Street
Crockett , TX 75835 | Get Directions

(936) 545-1332

http://www.facebook.com/profil...

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Total Amount in Dispute:
$1,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Neal's Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Neal's Auto

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12/26/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

11/29/2022

Did not fix oil leak. The job is estimated 8 hours labor and it took nearly three weeks to complete it. Took it to him because car was going dead from time to time and he pointed to my oil leak I had in the timing chain cover. I can get exact dates when the parts were ordered from O'reilly to verify him having it for over three weeks because when he finally got to the timing chain, I was forced to also have my timing chain tensioner replaced so he ordered one. Then he has the sales date and I also have a copy of that in receipt form. Took it back to him numerous times after that and changed more stuff but still had oil leak that he also noticed for himself but he denied that it could still be leaking. Took it to another mechanic to get motor mount changed and he told me it was filthy with oil and that I still had an oil leak. And he also doesn't think the mechanic I'm complaining about fixed it. I left him a voicemail because he closed his shop the whole Thanksgiving week and I need my car to door dash. It ended up going dead on me and I had it towed to his shop. I think I damaged my brakes in the process of towing as well. His name is Larry and he works at precision tire located in Crockett Texas also. He neglected my suggestions and did jobs that cost me big money but still didn't fix my problem. He started big instead of small and he did not fix the oil leak I paid him big bucks for. He should be back Monday. Going car hunting tomorrow. This has been going on for 3 months. Resolution Sought Refund me for the work because he takes too long and did not do the job right. I need a way I can make this happen. Any evidence is possible to prove this case. I have witnesses who change my oil. I stressed to him that my car was still dying and he already knew it was still leaking oil but did not want to believe it even after replacing the oil sending unit twice. Please contact me if you can help me immediately. I could've simply had all sensors changed and it probably would've fixed it.

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