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Needlejig Tattoo Supply, Inc. complaints

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17 Downing Three Suite 2B
Pittsfield , MA 01201 | Get Directions

(413) 443-0618

http://www.needlejig.com

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Needlejig Tattoo Supply, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Needlejig Tattoo Supply, Inc.

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12/30/2021

RESPONSE: Complaint was not answered Amount in Dispute: $20.00 Amount Settled: $0.00

Customer Complaint

12/6/2021

I am a blacksmith and custom knife maker and I occasionally do my own epoxy resin casting for handles on my knives and I was about to start a new project and needed some black pigment to mix with my epoxy and on several occasions I have used tattoo ink as it is much cheaper and better mixes with the epoxy I use. So I happen to have this tattoo company pop up on Facebook and I thought what perfect timing I'll just order some from them so I ordered a single 1 ounce bottle of black pigment and at no time during this did it say they had to have a license to buy this pigment and they happily took my money and then sent me an invoice saying that it was getting ready to ship etc. Then the next day they sent me an email saying that I needed to provide proof that I was a professional licensed tattoo artist or they would be refunding my money minus 20 bucks. I was like what is this scam?? So I emailed them back telling them that I had no intention of using this pigment for tattooing and if its a problem then just refund ALL my money and I'll go elsewhere. But again they said they'd be keeping 20 bucks and refunding the rest which was 1.15 one dollar and fifteen cents. I emailed them and told them I would be filing a complaint with the BBB but they don't care. I feel like this is a scam to trick people into buying their products and if that person doesn't have a license for tattooing then they steal 20 bucks of their money. Resolution Sought I just want my 20 bucks back as I'm not rich and 20 bucks is a lot of money to me. And if this business was really trying to just keep non licensed tattoo artist from buying their products they should not take the money first. This is a scam business.

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