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Neighborhood Security Locksmith complaints

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573 Avenue C
Bayonne, NJ 07002 | Get Directions

(201) 905-2008

https://neighborhoodsecuritylo...

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Total Amount in Dispute:
$575.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Neighborhood Security Locksmith closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Neighborhood Security Locksmith

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6/13/2022

RESPONSE: Complaint was not answered Amount in Dispute: $575.00 Amount Settled: $0.00

Customer Complaint

5/18/2022

I am a senior citizen in New Jersey. I called a locksmith, they change one lock yesterday. I was given assurance that the cost is below $110.00 for one lock. But when the Technician came and opened the lock changed it in 4 minutes . He requested $575.00 fee for it. When i complained to his office, his boss told me that is a correct price since it takes years for the locksmith person to get his license. These scammers are out and scamming the senior citizens like me. Please help. Sent from my iPhone Sent from my iPhone Resolution Sought Refund some money. These "mobile locksmith people are to scam the senior citizens. A deceptive business practice.

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