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Neighborhood Sun complaints

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8455 Colesville Road Suite 1025
Silver Spring, MD 20910 | Get Directions

(240) 284-6245

http://neighborhoodsun.solar

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Total Amount in Dispute:
$20.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Neighborhood Sun closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Neighborhood Sun

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2/8/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $19.95 Amount Settled: $0.00

Customer Complaint

1/3/2022

This company tried this with me again a few months back they took money out of my account which I did not sign up for automatic payments or anything of the such so I had to make a dispute about but they took from me a few months ago and I wasn't unable to dispute it because somehow in there documents it was legally binding so I cancelled my subscription with the company and now they are back taking more money from me Resolution Sought I would like this business to pay me back what they owe me and to leave me alone this is causing me problems in my personal life because they're taking money that I did not authorize for them to take

Company Response

1/27/2022

The complainant signed a contract to receive solar credits at a discount due to his status as Low or Moderate Income and he provided documentation himself to verify that status. He then received solar credits in October for $24.56 and was billed $19.65 for them (20% discount) and November for $$23.94 and was billed $19.15 (again, 20%). Please find attached his signed contract, the documentation that he uploaded to document his LMI status and the invoices for which he was charged. It is akin to eating a meal at a restaurant and then refusing to pay the bill after the food was consumed. Those credits are not returnable and he received the benefit of them. In addition, though his complaint states that he got no response, I called his number on January 3rd and left an explanation as well as my phone number to call me back and he did not.

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