Complaints for Nekamoto in San Bernardino, CA

1015 West 5th Street
San Bernardino, CA 92410 | Get Directions

(909) 889-5021

http://www.kmdinternational.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege engines or other components purchased are defective or are incorrectly installed. Customers complain that engines are replaced two or three times, and vehicles are still not operational. Other complaints allege difficulty obtaining warranty repairs due to their claims being denied, or to time delays in performing repairs. The company responds to some complaints by issuing refunds, exchanging engines or offering to make repairs under the warranty. Some complaints remain unresolved, meaning the customers are not satisfied with the company's response. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Nekamoto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Nekamoto complaints