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Nelson & Frankenberger complaints

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550 Congessional Blvd Suite 210
Carmel, IN 46032 | Get Directions

(317) 844-0106

http://www.nf-law.com

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Total Amount in Dispute:
$778.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Nelson & Frankenberger closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Nelson & Frankenberger

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8/23/2023

RESPONSE: Complaint was not answered Amount in Dispute: $778.08 Amount Settled: $0.00

Customer Complaint

7/28/2023

On June 22, 2023 valerie@nf-law.com and I came to an agreement that I could pay $1700.00 to pay off an old car loan balance of a little over $2400.00, I don't remember the exact amount owed. On June 22 she agreed to the 1700.00 and sent me the link via email to go to so I could pay the 1700 that day, so I went to the website paid the 1700 and got a conformation number. On July 4 I sent her an email asking her when I would receive the title when she replied back with an email on July 5 that only said I needed to agree to commute through email so I emailed her back stating I agreed to which she emails on July 6 that only says it's a follow up on her email, then she emails on July 7th stating she needs my account number or last 4 of my ss number to which I reply back with my social security number. Then on July 10 I received an email from her stating my payment was denied (which is the date the 1700 came out of my checking account). Then on July 12 they took an additional 778.08. So I called her on July 14 left 2 messages, 1 on July 17 and 2 more on the 18 before she finally called me back on the 21 . She is stating I didn't comply with the agreement made on the 22 of June so therefore they took the remaining amount out of my account of 778.08(without my permission). I made the payment on the 22 of June with conformation number but she says it was declined. It wasn't declined by my bank so I don't know why it didn't go then but all of sudden it does on the 10 & 12. Resolution Sought I would like my $778.08 back which they took out of my account without my permission. And the trouble I had to go through because my lights got shut off due to them takin my money

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