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Neptune Cremation Services complaints

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2900 University Avenue, Suite 300
West Des Moines, IA 50266 | Get Directions

(515) 305-3084

https://neptunesociety.com/loc...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Neptune Cremation Services closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Neptune Cremation Services

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8/22/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/29/2024

I have called and asked to be removed of their mailing list more than 5 times. They keep sending letters addressed to my mother in law who passed away in March/April. Several addressed to me , I have health issues and my children seeing something coming from a cremation service causes more stress and worry for them. I have called and talked to a representative and was more than respectful, I have left messages and are still receiving these letters! Resolution Sought Take me off the mailing list! I have called and asked several times and they just won't stop !!

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