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Neptune Society complaints

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1250 South Pine Island Road Suite 500
Plantation, FL 33324 | Get Directions

(888) 637-8863

http://www.neptunesociety.com

24 hours a day, 7 days a week.

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Total Amount in Dispute:
$500.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Neptune Society closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Neptune Society

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11/29/2023

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/2/2023

Very horrific time. Neptune were so quick for pre-arrangements paid in full. Date of death 7/9/23. Not my forte nor job. Never give or produced an obituary? Got a lot of family info pre. This is on Neptune, not grieving spouses. Obituary out November. Resolution Sought Is it not part and parcel what we paid for. Neptune obviously has a checklist. Obituary essential and paid for. Not recommending. How heartless to let anyone have to go backwards. I would like a response.

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