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Nestle Waters North America, Inc. complaints

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900 Long Ridge Road
Stamford, CT 06902-1138 | Get Directions

(888) 747-7437

http://www.nestle-watersna.com

Weekdays from 8:00 AM to 8:00 PM Eastern Time

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Total Amount in Dispute:
$881.00

Total Amount Settled:
$84.00

Complaint Experience

65%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

20 complaints against Nestle Waters North America, Inc. closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
7	Unanswered

20 complaints against Nestle Waters North America, Inc.

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5/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $99.27 Amount Settled: $0.00

Customer Complaint

4/11/2024

I have been trying to get a hold of corporate about a water machine that was completely lost in a house fire where I lost everything and have been displaced. I have called the company for someone to first stop charging me a monthly fee and second to send me a final bill for all never accomplished no help has been given to myself who is trying to resolve an issue even at one point instead of a corporate number I got a rude rep telling me nothing will be done. The company has not tried to work with me or direct me to the correct people to talk to. Resolution Sought I would like the company to stop harassing and calling me stop trying to debit my bank account which charges and also just for them to do their job and help a long time customer who paid her bill on time always and with this unfortunate situation work with me to resolve issue.

4/9/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $135.94 Amount Settled: $0.00

Customer Complaint

3/8/2024

I canceled and returned the equipment immediately back in November 2020. I even helped them load the water dispenser onto the truck. They have been charging my account since Nov 2020. I've called several times and I'm just being said that the equipment was never returned. I have witness about the equipment being returned. At this point this is a scam for me. Resolution Sought Return my money.

Company Response

3/28/2024

I am reaching out on behalf of ReadyRefresh regarding a recent inquiry from BCA. We have researched the account and processed an adjustment for the rental equipment(12/2020-present $135.94) and removed the equipment to avoid any further charges, the account is closed.

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