Complaints for NetDragon Websoft, Inc. in Diamond Bar, CA

21660 Copely Drive, Suite 180
Diamond Bar, CA 91765 | Get Directions

(909) 612-1681

http://ir.netdragon.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company attempts to compel players to purchase "Dragonballs " on their free play website. Some complainants allege they are billed for Dragonballs" which they did not order. Players complain that the company blocks access to players for invalid reasons or if they refuse to pay charges billed for "Dragonballs." Other complainants report that the company added a bug to their game to catch "botters." Players complain that botters catch innocent characters placing them in bot jail unless or until the player purchases "dragonballs " that are required for jail release. Many players report the company fails to respond to emails or fails to resolve players concerns with hackers or other online playing complications.~~The company responds to most complaints by reminding complainants to read the "player terms and conditions ÃƒÆ’Ã‚Â¢ÃƒÂ¢Ã¢â‚¬Å¡Ã‚Â¬Ãƒâ€šÃ‚Â or by providing an email address for customer service. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against NetDragon Websoft, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

NetDragon Websoft, Inc. complaints