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Netfirms complaints

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5335 Gate Pkwy 2nd Floor
Jacksonville, FL 32256 | Get Directions

http://www.netfirms.com

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Total Amount in Dispute:
$5,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Netfirms closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Netfirms

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1/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $5,000.00 Amount Settled: $0.00

Customer Complaint

12/21/2023

I've had a website over 17 years with net firms net firms has not been office it's hard to contact this agency. I've paid several of years for net firms and made payment I am not getting the traffic to obtain my business currency. I addition net firms owes me money and they're asking me to pay an additional amount of 200. Which called extortion I am filing a complaint against new net firms. Resolution Sought First, thanking you for your support and collaboration time, patience and most of all your consideration afforded me as I await your urgent response.

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